E-Mail -  Sending – Receiving

To test your e-mail – Type a message to your own e-mail address – Send it – Wait a few seconds – Click Send and Receive – If your message comes back to you  - Your e-mail is OK. - If it does not return. - Go to Web Mail and see if it will send and receive. If mail works in Web Mail and not in your computer mail client, then the fault is in your computer or most likely the settings for your mail client.

Click here to see how to access Web Mail

There are several things that will prevent you from receiving and/or sending e-mail. The #1 reason is an incorrect e-mail address. It must be exact and it is case sensitive.

# 2 -  Your mailbox could be full. In this case you would have received a warning to remove mail from the server. (the limit is 400 messages or 10megs)

# 3 -  The sender is trying to send from an unsecured or "open relay " server. In this case their mail would be blocked from our service for your protection.

# 4 - Your computer is offline or was when you tried to send or receive. Even though you are back online now, the old warning messages will still show up. Delete them and try again.

# 5 - Our server is down, or could have been down for a brief time. Delete error messages and try again. This is very rare and short lived as our server runs about 99.9% of the time. No mail is lost during brief service outages.

The only way we can determine problems, is for you to supply us with some information.

We need the name your PVNS dial up account is billed to

Your PVNS e-mail address/s
The e-mail address/s of senders who cannot reach you. - or
The e-mail address of persons you cannot send to

Your PVNS e-mail password

The error message you get when sending mail  -  or

The error message the person gets when sending you mail that has failed

and particularly the IP addresses in that message (an IP address will look

something like this 209.208.8.344)

If you can, copy the entire error message and e-mail it to us.
 

Please do not contact us regarding e-mail accounts other than PVNS. Hot Mail, Yahoo etc. are not served by PVNS and we can not help with them.

Thank you      sysop@pvns.net