Some E-mail Problems and Solutions
 

 

Problem Possible Solution
Outlook: The host 'yourdomain.com' could not be found. Please verify that you have entered the server name correctly. Account: 'yourdomain.com', Server: 'yourdomain.com', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 11001, Error Number: 0x800CCC0D
  • The incoming mail server is incorrectly typed.
  • Change the incoming server (POP3) to:  server2.pvns.net

 
Problem Possible Solution
Outlook: There was a problem logging onto your mail server. Your Password was rejected. Account: 'yourdomain.com', Server: 'yourdomain.com', Protocol: POP3, Server Response: '-ERR Password failed for email1', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92
  • The POP3 account name is typed incorrectly.
  • The POP3 password is typed incorrect.

 
Problem Possible Solution
Outlook: The connection to the server has failed. Account: 'yourdomain.com', Server: 'yourdomain.com', Protocol: POP3, Port: 11, Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E
  • It is using the wrong port number.
  • Go to Tools > Accounts> Mail> Properties> Advanced. Change the incoming server (POP3) port number to 110.

 
Problem Possible Solution
Outlook: The connection to the server has failed. Account: 'yourdomain', Server: 'yourdomain', Protocol: POP3, Port: 995, Secure(SSL): Yes, Socket Error: 10061, Error Number: 0x800CCC0E
  • Outlook Express is trying to use SSL.
  • Go to Tools > Accounts> Mail> Properties> Advanced. Uncheck the option to use Secure(SSL).

 
Problem Possible Solution
Outlook: Unable to logon to the server using Secure Password Authentication. Account: 'yourdomain', Server: 'yourdomain', Protocol: POP3, Server Response: '-ERR Command unknown: AUTH', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC18
  • Outlook Express is setup to use Secure Password Authentication.
  • Go to Tools > Accounts> Mail> Properties> Servers. Uncheck the option for Secure Password Authentification .